Telehealth FAQs

Telehealth FAQs

Below we have answered some questions on what to expect; if you should have more specific questions, just ask when you call to schedule your appointment.


What is Telehealth or Teletherapy?

Telehealth physical therapy is simply physical therapy services that are provided over a technology platform, instead of in a clinic.

Other terms for Telehealth physical therapy might include Teletherapy, Telerehab or Virtual Physical Therapy.


What’s Involved in a Telehealth Physical Therapy Visit?

  • Utilize video conferencing through computer, tablet, or smartphone
  • Work one-on-one with you to assess your condition and provide real-time feedback
  • Provide modifications and recommendations on current programs and exercises
  • Continue your PT progress without disruption or regression


Do I need a referral/prescription from my doctor to schedule a telehealth visit?

In many states, and for many insurances, no referral is required to get started. Please call 866-518-0283 (option 6), or any of our clinic locations, and we will be happy to discuss if this is an option for you.


How does the video conference work?

Currently, our therapists have a variety of tools to create video conferencing. Your therapist will send a link via email or cell (your preference) and you simply click the link at your appointment time to videoconference your therapist and start the session.


What is the fee if my insurance does not cover telehealth?

We have self-pay pricing available if you do not have insurance, or if your insurance does not cover telehealth services. Please contact the clinic nearest you for more information.


How do I pay for my session? Is my copay the same as an in-office visit?

After your visit, you will receive a link via email to make a payment using your patient account number. In most cases, the copay and deductibles are the same as in the clinic.